Returns & Exchanges
At Dutch Vinyl, we strive to ensure your records arrive in perfect condition, but we offer comprehensive returns for items that are faulty, damaged, or incorrectly described. We want you to enjoy every spin, so we provide a 30-day window to resolve any issues with your purchase.
Assess the Condition
Examine your record or equipment for any physical defects or playback issues that do not match the listed grading or description.
Contact Support
Email our team with your order number and a brief description of the issue, including photos if the item was damaged during transit.
Secure Packaging
Once your return is authorized, pack the item securely in its original mailer to ensure it is not further damaged during the return journey.
Refund or Replacement
After we receive and inspect the item, we will issue a full refund to your original payment method or ship out a replacement copy at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing